What do you need from us?

A typical question, a few sanitised examples and a look at the affected flow. Screens or a shared demo are enough for the initial conversation. Your team helps us understand product rules and technical constraints and provides feedback on the design.

What does it cost and when will it be ready?

After reviewing your case, you receive a proposal with an agreed scope, price, delivery date and revision round. You decide whether to commission the work after that. The enquiry is non-binding and incurs no charge.

Do we get a design or a change in the live product?

This starting engagement delivers a worked-out solution as a clickable prototype with handover. Code changes, testing in the live product and release are not automatically included. If needed, we agree a separate implementation scope.

What if the cause is not a design problem?

If a technical bug, product rule or missing feature is responsible, we say so. We clarify what actually needs to change before agreeing to an unsuitable design engagement.

Recurring support questions

Does your support team keep answering the same questions?

We find where these questions arise in your application and redesign the affected flows to make them clearer. So users can move forward on their own and your team spends less time explaining.

Which question does your team hear all the time?

Which question sounds familiar? Select it to see how we can help.

Less support work. Lower costs. Happier customers.

We fix the points where users get stuck.

Clear flows prevent unnecessary support questions. Less work per customer creates room for a better margin. Show us a typical question and the flow behind it. We find the cause and design the solution within your existing product design. Scope, price and delivery date are agreed before we start.

Impact — illustrative targets, not measured results

−20%support requests in the affected flow

−42%handling time per affected ticket

+12%more tasks completed through self-service (relative)

The people you work with

Work directly with experienced specialists.

You work with people who design and develop complex applications. The people improving your flow discuss decisions directly with you. Our team includes:

Marco Schär

CEO & Head of Design

Daniel Süss

Head of Dev

Sandro Ieva

Senior Product Designer

Meet the team

Client feedback on our work for a B2B platform

Sebastian AckermannProject Manager at Auto-i-Dat AG

“minddraft delivered outstanding UX design and frontend for our B2B platform autovalue. Our customers are full of praise for the result! We highly recommend them and would gladly work with them again on future projects.”

Before you decide

What you should know before starting.

Which question should your product answer itself? Show us the flow behind it.

Call us

Marco or someone from the team will get back to you, within 24 hours on working days.

Does your support team keep answering the same questions?

Which question does your team hear all the time?

We fix the points where users get stuck.

A cause you can understand

An improved flow you can click through

A handover your team can build from

Impact — illustrative targets, not measured results

Work directly with experienced specialists.

What you should know before starting.

Which question should your product answer itself? Show us the flow behind it.

Does your support team keep answering the same questions?

Which question does your team hear all the time?

We fix the points where users get stuck.

01A cause you can understand

02An improved flow you can click through

03A handover your team can build from

A cause you can understand

An improved flow you can click through

A handover your team can build from

Impact — illustrative targets, not measured results

Work directly with experienced specialists.

What you should know before starting.

01What do you need from us?

02What does it cost and when will it be ready?

03Do we get a design or a change in the live product?

04What if the cause is not a design problem?

Which question should your product answer itself? Show us the flow behind it.