
AI experience design for chat, voice and multimodal interfaces.

From the first conversation to a considered experience.
You get an interaction concept, a testable prototype and defined states and rules for implementation.
When AI responds, asks, suggests, acts, or deliberately does nothing: role, triggers, and boundaries are defined.
We design conversation flows, follow-up questions and transitions. Tone, timing and handling interruptions are part of the experience.
We design how AI responds, waits, asks follow-up questions and corrects errors. Feedback can be visual, spoken or delivered through sound.
We define when text, voice, images or touch are useful and how users move between them. The task and context are preserved throughout.
We make conversations, voice interaction and variable responses tangible. This allows clarity, timing and transitions to be tested before full integration.
AI interaction model
When AI responds, asks, suggests, acts, or deliberately does nothing: role, triggers, and boundaries are defined.
Conversations and dialogue design
We design conversation flows, follow-up questions and transitions. Tone, timing and handling interruptions are part of the experience.
States and feedback
We design how AI responds, waits, asks follow-up questions and corrects errors. Feedback can be visual, spoken or delivered through sound.
How channels work together
We define when text, voice, images or touch are useful and how users move between them. The task and context are preserved throughout.
Prototyping and simulation
We make conversations, voice interaction and variable responses tangible. This allows clarity, timing and transitions to be tested before full integration.
Possible formats
Possible formats
Make an AI interaction understandable and testable before development.
- For a selected use case, we design the interaction concept, core dialogues and important states.
- We make suggestions, follow-up questions, corrections and user interventions tangible in a prototype.
- This lets you test whether people understand the feature and can control it.
Fit an AI feature into the way people use your application.
- We design how an AI feature fits into existing tasks, navigation and workflows.
- This includes inputs, responses, follow-up questions, loading states, errors and ways to review or correct results.
- We align the detailed interactions and states with your development team.
Design the experience of an AI service.
- We plan and design a coherent experience across roles and features.
- Depending on the project, this may include visual interfaces, chat or voice.
- Prototypes, components and documented interaction rules give your development team a basis for implementation.
We plan AI Experience Design in two-week sprints. The number depends on the use case, data, and integrations.
AI has more than one form of expression.
The right interaction depends on the task and situation. We design individual channels and how they work together.
Chatbots and conversational interfaces
We design conversations that clarify needs, ask relevant follow-up questions and help people take the next step.Voice interfaces and voice assistants
Dialogue, voice and timing shape the experience. We also design for interruptions, misunderstandings and transitions to a screen.Proactive interfaces
The application offers help or next steps at the right moment. Users decide whether to act on the suggestion.Multimodal interaction
Speaking, showing, typing and touching work together. We design how people combine inputs and move between channels.Generative and adaptive interfaces
Content and controls adapt to the task and context. Orientation and familiar interactions are preserved.Audio and music interaction
Sound and music can provide feedback or become the focus of the interaction. We design how people listen, choose and make changes.Trust does not come from a disclaimer.
We design clear feedback, defined boundaries and ways to intervene. Whether through a screen, voice or audio, users should understand what is happening and how to make corrections. We coordinate technical and regulatory requirements with the relevant specialists.
The AI communicates when an answer needs checking, further detail or a different interpretation. The feedback fits the channel being used.
Users can correct suggestions, approve steps, undo actions, and switch to a manual flow.
Which data is used and what an input may lead to are integrated into the flow in understandable language.
We account for requirements in the concept and support reviews. Formal legal or security audits remain with the specialists responsible for them.
Make uncertainty understandable
The AI communicates when an answer needs checking, further detail or a different interpretation. The feedback fits the channel being used.
Control and ways back
Users can correct suggestions, approve steps, undo actions, and switch to a manual flow.
Data and privacy
Which data is used and what an input may lead to are integrated into the flow in understandable language.
Clarify security and regulatory responsibilities
We account for requirements in the concept and support reviews. Formal legal or security audits remain with the specialists responsible for them.




Not every AI initiative starts from the same point. Open potential, critical assumptions, and new applications call for different next steps.
Questions about AI Experience Design.
For AI Experience Design, the direction should be established. If it is still open where AI creates real value or which prerequisites are missing, we start with the AI Ready Check. Then we design and test the concrete experience.
No. For early direction-setting, we can simulate behaviour and data realistically. Before implementation, however, the available data, models, and quality limits must be established.
Yes. We design voice conversations, audio feedback and the interplay of voice, text, images and touch. Interactions with music or generated content can also be part of the experience. What matters is what people want to do with them.
When we design the user experience, we can implement the frontend. We take on the backend selectively with our Node stack when the model, data, security, and operations fit. For other setups, we work with your engineering team or specialised partners.
We test different responses, follow-up questions, misunderstandings and interruptions. For voice and audio, we also examine timing and clarity; for multimodal workflows, transitions between channels.
No. We account for privacy, control points, and security requirements in Product Design and support technical review. Binding legal advice, regulatory assessment, and independent security audits must be handled by the responsible specialists.
The work involved depends on the use case, roles, data, model integration and technical responsibility. Before we start, we agree on the scope and a binding fixed price.
Make AI clear and tangible. We design how people interact with it.

Marco or someone from the team will get back to you, within 24 hours on working days.

